Refund policy

Return & Refund Policy

At Zella Scents, customer satisfaction is at the heart of everything we do. If for any reason you’re not fully satisfied with your purchase, we offer a return option under the following terms:

Return Window

Returns are accepted within 15 days of delivery. Products must be returned in their original packaging and in unused or near-original condition.

Refund Eligibility

• Only perfumes with at least 90% of the product remaining are eligible for a refund.

• Delivery and return shipping charges are non-refundable. Only the perfume’s purchase price will be refunded.

• Once the returned item is received and inspected, refunds are processed within 10 business days.

How to Request a Return

To initiate a return, please contact Zella Scents Customer Support through our official communication channels. Our team will assist you with the return process step by step.

Important Notes

• Zella Scents reserves the right to decline returns that do not meet the above conditions.

• Refunds are issued via the original payment method.

• For Cash on Delivery (COD) orders, refunds will be transferred to your bank account or mobile wallet after verification.

We aim to make every Zella Scents experience smooth, transparent, and worry-free. If you have any questions, our support team is always happy to help.